Incident SLA

The calculator uses the numbers you enter. With 4 target h, 3 actual h the result is Time-target compliance: 100%. This is not an SLA contract.

This is not an SLA contract. API exposure is on API exposure.

Input data

Results

Enter data and click Calculate.

How it works

Incident SLA in this calculator is the hour target versus drill time. With 4 target h, 3 actual h the result is Time-target compliance: 100%.

compliance = 100 if actual ≤ target, else 100 × target / actual. The formula uses target and drill.

Time-target compliance: 100% is not an SLA contract. Another set of numbers gives Time-target compliance: 40%, and a further set gives Time-target compliance: 100%. Empty optional fields do not change the result.

API exposure answers a different question. Fairness gap does too. Here 4 target h, 3 actual h leave Time-target compliance: 100%.

Type 4 target h, 3 actual h and click Calculate. Two more ready sets sit under the form: Time-target compliance: 40% and Time-target compliance: 100%.

Other numbers on the same labels move the result. The first example gives Time-target compliance: 100%.

Formula

compliance = 100 if actual ≤ target, else 100 × target / actual.

How to use

  1. Type 4 target h, 3 actual h.
  2. Leave optional fields empty if you do not want them in the result.
  3. Click Calculate. This set shows Time-target compliance: 100%.
  4. The second example under the result is Time-target compliance: 40%, the third Time-target compliance: 100%.
  5. This is not an SLA contract.

Incident SLA = Time-target compliance: 100%

The calculator uses the numbers you enter. With 4 target h, 3 actual h the result is Time-target compliance: 100%. This is not an SLA contract.

Incident SLA
Incident SLA is this calculator's result. The first example is Time-target compliance: 100%.
target
The formula includes target. The second example gives Time-target compliance: 40%.
drill
The formula includes drill. The second example gives Time-target compliance: 40%.

Examples

Example 1

  • 4 target h
  • 3 actual h

Time-target compliance: 100%

The calculator uses the numbers you enter. With 4 target h, 3 actual h the result is Time-target compliance: 100%. This is not an SLA contract.

Example 2

  • 2 target h
  • 5 actual h

Time-target compliance: 40%

With 2 target h, 5 actual h the result is Time-target compliance: 40%.

Example 3

  • 8 target h
  • 8 actual h

Time-target compliance: 100%

With 8 target h, 8 actual h the result is Time-target compliance: 100%.

Related calculators

API exposure

API exposure: score = mean(map15) × 100.

Use calculator →

Fairness gap

Fairness gap: gap = |group A − group B|.

Use calculator →

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Common questions

What do you get from 4 target h, 3 actual h?

Time-target compliance: 100%. This is not an SLA contract.

What about the second example?

Time-target compliance: 40%.

What about the third example?

Time-target compliance: 100%.

Is Time-target compliance: 100% an SLA contract?

No. It is the result from the numbers you enter.

Do empty fields change Time-target compliance: 100%?

No. Empty optional fields do not change the result.

How is this different from API exposure?

That calculator answers another question. Here Incident SLA stays at Time-target compliance: 100%.

Does a comma in the number work?

Yes. A comma and a dot mean the same in a number field.

Is the result a diagnosis or official opinion?

No. The result comes from the numbers you enter. an SLA contract sits outside this calculator.

Do 2 target h, 5 actual h give Time-target compliance: 40%?

Yes. That is the second example under the form.

How is SLA compliance calculated?

When drill time is not above the hour target, the result is 100%. When time is longer, the result is 100 times the target divided by actual time. In the first example the result is Time-target compliance: 100%.

Which units are the fields in?

Both fields are in hours: the target and actual drill time. The calculator does not convert minutes into hours.

Is this an SLA contract?

No. The result is a ratio of two times you enter. The calculator is not an SLA contract and does not measure a production incident.

Does a faster drill than the target raise the result above 100?

No. When time is not above the target, the result stays at 100. The calculator does not add a bonus for slack.

Does 100% mean incident readiness?

No. One hundred percent only means the entered time does not exceed the entered target. The calculator does not grade a response plan.

Knowledge sources

The terms come from EU acts. The calculator result is a sketch index, not a regulator decision.

Page updated in 2026.